Test mode. Renders are stand-ins, not real video — but a credit is still charged. Curation and review run for real. REWALK_DRY_RUN is set.
Help
How ReelView works, and what to do when something looks wrong. Anything not
answered here — email support@reelview.com.au.
Credits
One credit is one finished walkthrough. Packs are 1 for $99, 10 for $890, 25 for $1,975, GST included.
Credits belong to the agency, not to a person, so everyone on your team draws on the same
balance and any admin can top it up.
Credits do not expire. A credit you bought two years ago still renders a walkthrough
today.
You are charged when you approve the plan, not when you upload. Uploading photos and
seeing the proposed shots costs nothing, so you can look before you commit.
A walkthrough that fails is refunded automatically. If the render breaks, the credit
goes back on your balance without you asking. You can see every movement, including refunds, on
your History page.
Changes and redos
Every walkthrough includes 10 changes — you can watch any
shot and ask for it again. Different shots cost different amounts of that allowance, because a
two-photo shot costs us several times what a single-photo one does; the page tells you what each
redo will spend before you confirm it.
A redo we asked for never costs you a change. If our own review rejects a shot and
re-renders it, that is our quality problem, not your allowance.
What the scene labels mean
| Label | Meaning |
|---|
| Queued | Waiting its turn. Scenes render a few at a time. |
| Rendering | Being animated from your photo now. |
| Checking | Rendered, and being reviewed for faults before you see it. |
| Redoing | The review found something, so it is being rendered again — at our cost, not against your changes. |
| Ready | Passed review and is in your walkthrough. |
| Needs a look | We were not confident enough to ship it without you looking. Watch it and either keep it or ask for a redo. |
| Stopped | Stopped before it finished, usually because the job was cancelled. |
“Needs a look” is not an error. It means
the automatic review was uncertain, and we would rather you decided than quietly ship something
you would not have chosen.
Why a room was left out
Some rooms do not animate well — a mirror that invents a reflection, a doorway the model
fills in, a photo too small or too dark to work from. When a shot cannot be made to a standard we
would put our name on, it is left out of the walkthrough rather than included badly, and
the review screen says how many were left out and why.
A left-out room does not cost you anything.
Photos
Use the listing photography you already have: straight, well-lit, full-room shots work best.
Very dark rooms, heavy wide-angle distortion and photos with people or pets in them are the ones
that most often get left out.
Near-duplicate photos of the same room are detected and only one is used, so there is no need
to prune them yourself.
What you get
Each walkthrough is a 16:9 master, a 9:16 cut for Instagram and TikTok, and a
share page you can send to a vendor — they do not need an account to watch it. Your
address and branding appear on the closing card.
The disclosure badge
Every walkthrough carries “AI-Animated from Real Photos” burned into the video.
That is a legal requirement, not a watermark: the footage is generated from stills, and Australian
Consumer Law does not allow that to be presented as filmed footage. It must not be removed,
cropped out or obscured — that is a condition of using the video, set out in the
Terms.
Deleting things
You can delete any walkthrough from its own page, which removes the video, the photos you
uploaded and the share link. That cannot be undone, and any link you have already sent stops
working.
We keep your work while your account is open — there is no timer that quietly deletes
old jobs, because your photos are what a redo re-renders from. An account with no credits that
goes unused for a long time is warned several times before anything is removed. The
Privacy page has the detail.
Still stuck
Email support@reelview.com.au and include the walkthrough's address or its link. If a render failed, say so
— the credit should already be back on your balance, and if it is not we will put it
there.