Privacy Policy

Last updated 26 July 2026. How [ENTITY NAME TBC] (ABN [ABN TBC]) handles personal information, in line with the Australian Privacy Principles.

What we collect

• Your account: email address and a password, which is stored hashed — we cannot read it.
• Your uploads: the property photographs you send us, and any branding you add (your name, agency, logo, and the property address).
• Your transactions: a ledger of credits purchased and used. Card details are handled by Stripe and never reach us.

We do not use tracking or advertising cookies. The one cookie we set keeps you logged in.

Who else sees it

Producing a walkthrough requires sending your photographs to the services that generate and check the video:

• kie.ai — video generation.
• Anthropic — the vision model that plans the shots and reviews each clip for quality.
• Stripe — payments. Receives your email, not your photographs.

These providers process data outside Australia. Under Australian Privacy Principle 8, we tell you this plainly: by uploading, you accept that your photographs are disclosed to overseas recipients for processing. We do not sell your data or use it for advertising.

How long we keep it

We keep your photographs and walkthroughs for as long as your account is open. We do not delete them on a timer, for a practical reason: your photographs are what a scene is re-rendered from, so deleting them would take away your ability to ask for changes to an older walkthrough, and would break the share links you have already sent to vendors.

You stay in control of that. Delete a job whenever you want it gone, or ask us to close your account and remove everything — see below. Transaction records are kept where tax law requires it, but they contain no photographs.

Dormant accounts. We do not hold listing photography we no longer need. If an account has no credits left and has not been used for 90 days, we delete it and everything in it. We email you three times first — 30 days, 7 days and 1 day before — and any use of your account stops it and resets the clock: opening a walkthrough counts, not just logging in. An account with credits on it is never deleted this way, however long it sits: your credits do not expire.

Your rights

You may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account and its contents. Email support@reelview.com.au and we will respond within 30 days.

Deleting your account removes your photographs and videos. Transaction records are retained where tax law requires it.

Security

Traffic is encrypted in transit. Passwords are hashed. Access to job files is restricted to the account that created the job — except the share page, which is deliberately public so you can send it to a vendor, and is therefore accessible to anyone holding that link.

Complaints

Contact support@reelview.com.au first. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.