Terms of Service

Last updated 26 July 2026. These terms govern your use of ReelView, operated by [ENTITY NAME TBC] (ABN [ABN TBC]).

1. What the service does

You upload photographs of a property. We use them to generate short animated video clips and assemble them into a walkthrough video. Every clip is generated from the photographs you supply — we do not add rooms, features, fixtures or other property content that is not in your photographs.

2. Your photographs and your warranties

You keep ownership of everything you upload. You grant us a licence to process, store and transform those photographs for the sole purpose of producing your walkthrough.

You warrant that you hold the rights to every photograph you upload and that you are authorised to have it processed this way. Listing photography is frequently owned by the photographer or the listing agency rather than by the agent. If you are not sure you hold those rights, do not upload the photograph.

You indemnify us against claims arising from photographs you did not have the right to upload.

3. The output, and the disclosure badge

You own the walkthrough we produce for you and may use it commercially.

Every video carries an “AI-Animated from Real Photos” badge. You must not remove, crop, obscure or alter it. The badge is how the video discloses that it is AI-generated. In Australia, misleading a consumer about the nature of a property is a matter for the Australian Consumer Law, and the badge is a condition of the licence in this clause — a video with the badge removed is used outside that licence.

You are responsible for the video you publish. We generate it; you decide whether it represents the property honestly, and you review every scene before assembly.

4. Credits and payment

Prices are in Australian dollars and include GST. One credit produces one walkthrough.

• Credits do not expire and are not transferable between accounts. An account holding credits is never closed for inactivity.
• An account with no credits left that has not been used for 90 days is deleted, along with its walkthroughs and photographs. We email three warnings first (30, 7 and 1 day before); using the account cancels it. See the Privacy Policy.
• A credit is used when you approve your plan and start rendering — not when you upload. Uploading photographs and reviewing the proposed plan costs nothing.
• If a walkthrough fails to render, the credit is returned automatically.
• Each walkthrough includes 10 changes — requests to redo a shot differently. These are included with the walkthrough, are not bought or sold, and do not carry over to another walkthrough. A change we decline, or one that comes back below our standard, is not counted.
• Credits are not refundable for change of mind once used. For unused credits bought in error, contact support@reelview.com.au — refunds are at our discretion and returned to the original payment method.

Card payments are handled by Stripe. We never see or store your card details.

5. What we do not promise

Video generation is probabilistic. Some scenes do not meet our quality standard on the first attempt; our review process detects these and either re-renders them or flags them for your decision. We do not guarantee that every scene of every property will render successfully, and we do not guarantee a specific creative result.

To the extent permitted by law, our liability is limited to the amount you paid for the walkthrough in question. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded — including guarantees that services be provided with due care and skill.

6. Acceptable use

Do not use the service to produce material that misrepresents a property, to process photographs of a property you have no connection to, or to attempt to defeat the disclosure badge. We may suspend an account that does. Unused credits on an account suspended for a breach of this clause are refundable at our discretion.

7. Data

How we handle your photographs and personal information is set out in our Privacy Policy, which forms part of these terms.

8. Changes and contact

We may update these terms; material changes will be notified to the email on your account. Continuing to use the service after a change means you accept it.

These terms are governed by the laws of Victoria, Australia.

Questions: support@reelview.com.au

[ENTITY NAME TBC] · ABN [ABN TBC] · walkthroughs from $99 inc GST.